Refund and Dispute Policy

• Requests typically reviewed within 3–5 business days
• Approved refunds typically processed within 7–10 business days
• Requests generally must be made within 30 days of purchase

How to request a refund:

1. Email support@d1v.ai.
2. Include account info + order details + reason.
3. Review typically within 3–5 business days.
4. If approved, processing typically within 7–10 business days.

Eligibility notes:

• Requests must generally be made within 30 days of purchase.
• Subscriptions typically stop future charges on cancellation; the current period may not be refundable.

If you have a billing dispute:

1. Email support@d1v.ai with details.
2. We acknowledge within 24 hours (business days).
3. We investigate and respond within 5–7 business days.