Refund Process

At HASH CLOUD LIMITED, we strive to provide excellent service through our d1v.ai platform. If you are not satisfied with our services, we offer a structured refund process.

How to Request a Refund

1. Contact our customer support team at support@d1v.ai.
2. Include your account information and order details.
3. Provide a clear explanation of the reason for your refund request.
4. Our team will review your request within 3–5 business days.
5. If approved, refunds are processed within 7–10 business days.

Refund Eligibility

• Requests must be made within 30 days of purchase.
• Extensively used services may not be eligible for full refunds.
• Subscription cancellations stop future charges; the current period may not be refunded.
• Custom enterprise solutions have separate refund terms.

Dispute Resolution

If you have a dispute regarding our services or billing, please follow these steps:

1. Contact support at support@d1v.ai with details about your dispute.
2. We acknowledge your dispute within 24 hours.
3. We investigate and respond within 5–7 business days.
4. If we cannot resolve the dispute directly, we may engage in mediation.

Contact Information

Prohibition on Malicious AI Use

You must not use our AI services to perform or facilitate harmful, unlawful, or unethical activities (including but not limited to cyberattacks, fraud, harassment, creation or distribution of malware, or physical harm). We may investigate suspected abuse and take action, including warnings, content removal, feature restrictions, and account suspension or termination. Serious or repeated violations may lead to immediate account disabling.

Policy Updates

This refund policy may be updated from time to time. We will notify users of significant changes via email or through our platform. Continued use of our services after updates constitutes acceptance of the new terms.

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