Refund Policy

Refund Process

At HASH CLOUD LIMITED, we strive to provide excellent service through our d1v.ai platform. If you are not satisfied with our services, we offer a structured refund process.

How to Request a Refund

1. Contact our customer support team at support@d1v.ai
2. Include your account information and order details
3. Provide a clear explanation of the reason for your refund request
4. Our team will review your request within 3-5 business days
5. If approved, refunds will be processed within 7-10 business days

Refund Eligibility

• Refund requests must be made within 30 days of purchase
• Services that have been extensively used may not be eligible for full refunds
• Subscription cancellations will prevent future charges but may not refund current period
• Custom enterprise solutions have separate refund terms

Dispute Resolution

If you have a dispute regarding our services or billing, please follow these steps:

1. Contact our support team at support@d1v.ai with detailed information about your dispute
2. We will acknowledge your dispute within 24 hours
3. Our team will investigate and provide a response within 5-7 business days
4. If the dispute cannot be resolved directly, we may engage in mediation

Contact Information